Terms & Conditions

Last Updated: 1 October 2026

Welcome to Psoro Care. These Terms of Service govern your access to and use of the Psoro Care website, products, services, and related features.

By accessing the website, browsing products, placing an order, creating an account where available, submitting information, or otherwise using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

These Terms should be read together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies published on the Psoro Care website.

1. About Psoro Care

Psoro Care operates an online store offering Ayurvedic skin, scalp, hair, and personal-care products.
The products available through the website may include skincare, haircare, scalp-care, personal-care, and internal-use products, depending on the products listed on the website from time to time.
Product availability, descriptions, ingredients, prices, packaging, and other information may be updated periodically.

2. Use of the Website

You may use the Psoro Care website for lawful purposes and in accordance with these Terms.
You agree not to use the website:
- For any unlawful or fraudulent purpose
- To interfere with the operation or security of the website
- To attempt unauthorised access to website systems or accounts
- To copy, reproduce, modify, or misuse website content without permission
- To introduce malicious software, code, or other harmful material
- To use automated methods to access or collect website information in a manner that interferes with website operations
- To submit false, misleading, or fraudulent information
Psoro Care reserves the right to restrict or terminate access to the website where reasonably necessary to protect the website, customers, business operations, or comply with applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, usage information, and other product details displayed on the website are accurate and current.
However, product packaging, labels, colours, photographs, availability, and other visual or descriptive details may vary from time to time.
The actual product received may have minor differences in appearance from the images displayed on the website due to photography, lighting, screen settings, packaging updates, or manufacturing changes.
Customers should review the product label, ingredients, directions, warnings, and other information provided with the product before use.

4. Ayurvedic and Product Information

Information provided on the Psoro Care website may include information about Ayurvedic ingredients, traditional uses, product characteristics, and general skincare, scalp-care, haircare, or personal-care information.
Such information is provided for general informational and product-use purposes and should not automatically be considered personalised medical advice, diagnosis, or treatment.
Psoro Care products should be used according to the applicable product label, directions, warnings, and instructions.
If you have a medical condition, are taking medication, are pregnant or breastfeeding, have known allergies or sensitivities, or have concerns about using a particular product, appropriate professional medical advice should be considered before use.

5. Product Usage and Responsibility

Customers are responsible for reading the product packaging and following the applicable directions and warnings before using a product.
Do not use a product in a manner inconsistent with its labelled instructions.
Customers should discontinue use and seek appropriate professional advice if they experience a serious or unexpected reaction.
Individual experiences with products may vary. Information or customer experiences displayed on the website should not be interpreted as a guarantee that every customer will experience identical results.

6. Product Availability

Products displayed on the website are subject to availability.
We may change, discontinue, restrict, or temporarily suspend the availability of a product at any time.
If an ordered product becomes unavailable after an order has been placed, Psoro Care may contact the customer regarding the available options, which may include cancellation, replacement where available, or refund in accordance with the applicable policy.

7. Prices

Product prices displayed on the website are stated in Indian Rupees (INR), unless otherwise specified.
Prices may change from time to time without prior notice.
The applicable price for an order will generally be the price displayed at the time the order is placed, subject to any pricing or technical errors.
Shipping charges, taxes, or other applicable charges, where relevant, will be displayed during the ordering or checkout process.

8. Pricing and Listing Errors

Psoro Care makes reasonable efforts to maintain accurate pricing and product information.
However, technical errors, typographical errors, system errors, or other inaccuracies may occasionally occur.
If an order is placed at an incorrect price due to an obvious error, Psoro Care may contact the customer and provide the applicable options, including cancellation of the affected order where appropriate.
Any amount paid for a cancelled order will be handled in accordance with the applicable refund process.

9. Placing an Order

When placing an order, customers are responsible for providing accurate and complete information (such as Full Name, Mobile Number, Email Address, Shipping Address, PIN Code, Billing Info, etc.).
An order may not be successfully processed if the information provided is incomplete, inaccurate, or cannot be verified where verification is reasonably required.
After an order is placed, an order confirmation may be sent to the email address or mobile number provided during checkout, which acknowledges receipt of the order and does not necessarily mean that the order has been dispatched.

10. Order Acceptance and Cancellation

Psoro Care reserves the right to accept or decline an order where reasonably necessary (due to stock issues, pricing errors, suspected fraud, incorrect info, etc.).
If an order is cancelled after payment has been received, the applicable refund will be processed according to the relevant refund process.
Customers may also request cancellation of an order, subject to the order's processing or dispatch status and the applicable cancellation policy.

11. Payment

Payments may be processed through third-party payment service providers available at checkout.
Customers are responsible for providing accurate payment information and completing the payment process.
Psoro Care does not control independent systems operated by third-party payment providers and is not responsible for technical failures originating from those providers.
An order may remain unconfirmed until the applicable payment is successfully received or verified.

12. Shipping and Delivery

Orders are shipped to eligible locations according to the shipping options and conditions available on the website.
Delivery timelines may vary depending on the location, courier availability, weather, public holidays, and other operational conditions.
Customers are responsible for providing a complete and accurate delivery address. For detailed terms, refer to our Shipping Policy.

13. Returns, Refunds and Replacements

Returns, refunds, cancellations, and replacements are subject to the Psoro Care Returns & Refunds Policy.
Where a return or replacement is approved, customers may be required to provide relevant order information, photographs, videos, or other information reasonably necessary to verify the issue.

14. Damaged, Incorrect or Missing Products

If an order arrives damaged, incorrect, incomplete, or otherwise affected by a fulfilment issue, customers should contact Psoro Care within the time period specified in the applicable Returns & Refunds Policy along with the required proofs (such as unboxing videos, package and product photos).

15. Website Content & Intellectual Property

Content available on the Psoro Care website (including text, photographs, graphics, logos, designs, videos, etc.) belongs to Psoro Care or is used under applicable permissions.
The Psoro Care name, logo, branding, and original website design are protected by applicable intellectual property laws and may not be copied or commercially exploited without permission.

16. Customer Reviews and Submitted Content

By submitting reviews, feedback, photographs, or testimonials, you confirm that the information is accurate, you have the necessary rights to share it, and it does not violate any laws or third-party rights.
Psoro Care may moderate, remove, or decline to publish submitted content where reasonably necessary.

17. Privacy and Third-Party Services

Personal information is handled according to our Privacy Policy.
The website may use third-party services for payments, shipping, hosting, analytics, and advertising. Psoro Care is not responsible for the independent terms or policies of third parties.

18. Limitation of Liability and Force Majeure

To the extent permitted by applicable law, Psoro Care will not be responsible for losses arising from circumstances beyond its reasonable control (such as natural disasters, floods, fires, epidemics, government restrictions, strikes, network failures, courier delays, or technical problems).

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India.
Any disputes arising in connection with the website, products, orders, or these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable matter and location.