Privacy Policy

Last Updated: 1 October 2026

At Psoro Care, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how Psoro Care collects, uses, stores, protects, and shares information when you visit our website, browse our products, place an order, contact us, subscribe to our newsletter, submit a review, or otherwise interact with our website and services.

Psoro Care is an Ayurvedic skin, scalp, hair, and personal-care brand offering products formulated around concerns such as psoriasis-prone skin, eczema-prone skin, itching, dryness, flaking, redness, sensitive skin, scalp concerns, and general skin and hair care. Because some of our products and website content relate to personal health, skin, scalp, and wellness concerns, customers may sometimes voluntarily provide information about these concerns while communicating with us. We handle such information with appropriate care and use it only for legitimate purposes explained in this Privacy Policy.

By accessing or using the Psoro Care website, purchasing products, submitting information, subscribing to communications, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, you should discontinue use of the website and its services.

1. Information We Collect

Directly Provided Information: When you place an order, contact our support team, subscribe to our newsletter, submit an enquiry, or create an account (where available), we receive information such as your name, email address, mobile number, billing address, shipping address, city, state, country, PIN code, order details, and product information.
Voluntary Communications: Information contained in messages, enquiries, reviews, feedback, or descriptions of skin/scalp concerns that you voluntarily send to us.
Automatically Collected Information: Technical details collected through standard web technologies when you visit our website, including your IP address, browser type, operating system, device type, language preference, referring webpage, pages visited, products viewed, approximate location, date/time of access, and session information.

2. Information Relating to Skin, Scalp, Hair and Wellness Concerns

Customers may voluntarily provide information describing experiences with dryness, itching, flaking, redness, psoriasis, eczema, sensitive skin, or scalp irritation through support messages, reviews, or enquiries.
Providing this information is voluntary. Customers should avoid sharing unnecessary medical records, prescriptions, or highly sensitive diagnostic reports through ordinary website forms or chat channels.
We use this information to respond to enquiries, provide customer support, address product questions, and improve our products and services. This does not constitute a medical diagnosis.

3. Information Collected During Purchases & Payments

When you purchase a product, we collect transaction details (name, contact info, billing/shipping address, items purchased, order value, and payment status) to fulfil orders, arrange delivery, process returns/refunds, and maintain accounting records.
Payment Information: Payments are processed through third-party payment service providers. Psoro Care does not store complete payment-card information (such as full card numbers or CVV). Payment processing is subject to the terms and privacy policies of the respective payment gateways.

4. Shipping and Delivery Information

To deliver orders, necessary customer information (name, mobile number, shipping address, PIN code) is shared with logistics, courier, and fulfilment partners for delivery tracking, notifications, and customer support.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, and scripts to enable essential website functions (shopping cart, checkout, security, session management), analyse website traffic and visitor behaviour, and measure the performance of advertising campaigns.
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

6. How We Use Personal Information

We use personal information for purposes including:

Processing, confirming, fulfilling, and delivering orders
Managing returns, exchanges, replacements, and refunds
Responding to customer queries and providing support
Improving website navigation, product presentation, and user experience
Fraud prevention, security monitoring, legal compliance, and record-keeping

7. Marketing and Promotional Communications

With your consent (where required by law), we may send promotional communications about new products, offers, newsletters, and updates.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us. Opting out of promotional messages does not affect transactional communications (like order confirmations or shipping updates).

8. Advertising, Analytics and Retargeting

We use third-party analytics and advertising tools (such as Meta, Google, and Shopify) to understand website activity, measure campaign performance, and deliver relevant advertisements. These providers operate under their own privacy policies.

9. Customer Reviews, Testimonials and Feedback

Customer reviews, photographs, testimonials, and feedback may be published on our website or marketing channels with appropriate permission. Customers should ensure they have the right to share any submitted content or images.

10. Sharing Information With Service Providers

Personal information is shared with trusted third-party service providers only as reasonably necessary to operate our business, including payment processors, couriers, hosting and IT providers, analytics services, and customer-support tools.

11. Legal Disclosures and Business Transfers

We may disclose personal information if required by law, court orders, or legal processes, or to protect the rights, property, and safety of Psoro Care and its customers. In the event of a business merger, acquisition, or asset sale, information may be transferred in compliance with applicable laws.

12. Data Security and Retention

We implement reasonable technical and organisational security measures (such as access controls and secure platforms) to protect your personal information, though absolute security cannot be guaranteed over the internet.
Personal information is retained only as long as necessary to fulfil operational, legal, tax, or dispute-resolution requirements.

13. Your Privacy Rights and Choices

Depending on applicable law (including the Digital Personal Data Protection Act, 2023):

You have the right to request access to your personal data, request corrections, or ask for deletion where legally applicable.
You can withdraw consent for processing where consent is the legal basis.
To make a privacy-related request, please contact us using the details below.

14. Children's Privacy

Our website is intended for general audiences and is not directed at children. We do not knowingly collect personal information from children where prohibited by law.